Refund policy

We offer a 14-day right of withdrawal and return. This means that you have 14 days after receiving your goods to declare your withdrawal or request a return. For orders with multiple items, the period begins when you receive the last item.

You can declare your withdrawal electronically via the link Withdrawal / Return. Alternatively, you can still contact us by email at info@vermaye.com.

To help us process your return smoothly, the item should be in the same condition in which you received it, unworn or unused, with tags and in its original packaging.

After we receive your withdrawal or return request, you will receive further information on how and where to send your package. Items returned to us without prior notice may not be clearly assigned or processed.

If you have any questions, you can contact us at any time at info@vermaye.com.

You are responsible for the direct costs of returning the goods.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that was not necessary to examine the nature, characteristics, and functioning of the goods.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can review and resolve the issue.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the amount will be refunded automatically to your original payment method. Please note that your bank or credit card company may also require some time to process and post the refund.